Question 1

How do I access a product’s OriginCard?

Accepted Answer

Scan the product’s QR code or use the available product link to open its OriginCard and explore the information provided by the brand.

Question 2

What if my serial number is invalid?

Accepted Answer

An invalid serial number may indicate a data entry error or a product record that has not been published. Contact the brand directly through the support form and report the product details.

Question 3

What does Supporting Information Provided mean?

Accepted Answer

It means the product page includes supporting documents or notes supplied by the brand, organized into a clearer presentation for customers.

Question 4

How can I contact the brand?

Accepted Answer

Each product page includes brand contact information. You can also use the support form on this page to reach TruOrigin, who will route your inquiry to the appropriate brand.

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